ServiceNow Practice Set Part 1

 Baisc

• Fetch the email and phone number of caller on the incident form and set into short description field.
• Make all editable fields read only if logged in user is not in assigned to field.
• If short description of an incident contains issue assign this ticket to Service Desk group automatically.
• Do not allow users to submit the incident form if priority of ticket is high and assigned to is empty.

Intermediate

• Check if caller of incident is VIP then set the priority to critical and show info message "Caller is VIP". 
• The user should only be able to change the incident's state to resolved once all of the child incidents have been resolved.
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